About us
Trusted home care built on
compassion, professionalism, and dignity
Our Values
Excellence
We focus on getting the details right, every single day. Care is planned carefully, delivered consistently, and reviewed regularly to make sure it continues to meet real needs and real routines at home.
Innovative
We are always looking for better ways to support people at home. By listening closely, welcoming feedback, and adapting our approach, we continue to improve how care is delivered as needs change over time.
Open
We believe trust starts with honest communication. Families are kept informed, questions are always welcomed, and decisions are made together so everyone feels confident and supported.
Compassion
Kindness guides everything we do. Our carers take the time to listen, understand, and provide support with patience and respect, treating every person as they would their own family.
Staff Vetting & DBS Assurance
Care You Can Trust, From Day One
Every carer is thoroughly checked, trained, and aligned with our values before entering your home.
Before any care begins, Integra Home Care follows a rigorous staff validation process designed to protect your loved ones and give you complete peace of mind. We don’t just hire carers, we carefully select, verify, and prepare them to deliver safe, respectful, and reliable care in your home.
Our recruitment process goes beyond basic checks. Every team member is assessed for character, competence, and compassion, ensuring they meet the highest standards of professional home care.
Verified
Qualified
Trusted
Our commitment to safety includes
Interview & Assessment
Carefully Selected for Skill, Character, and Values
Not everyone is suited to care and we take that seriously. Every carer goes through a structured interview and assessment process to ensure they are emotionally, professionally, and ethically right for the role.
We look beyond qualifications to understand who they are and how they care.
- Demonstrate genuine compassion and patience
- Align with Integra Home Care’s values of dignity and respect
- Communicate clearly and professionally
- Show emotional maturity and reliability in real-life scenarios
DBS & Identity Checks
Enhanced DBS Checks for Complete Peace of Mind
Your safety comes first. That’s why every Integra Home Care staff member holds an Enhanced DBS check, along with verified identity documentation.
This ensures that only individuals with a clear background and proven integrity are entrusted with care responsibilities in your home.
- Enhanced DBS clearance before any care assignment
- Full identity verification and right-to-work checks
- Continuous compliance with UK care regulations
- Zero tolerance for risk or shortcuts in vetting
Two References Fully Checked
Proven Trust Through Verified References
Experience matters — but reliability matters even more. We confirm every carer’s background by speaking directly with previous employers and professional referees.
This extra step helps us confirm consistency, accountability, and trustworthiness.
- Previous experience in care or related roles
- Professional conduct and reliability
- Ability to work safely and independently
- A proven history of compassionate care delivery
Mandatory Training Completed
Fully Trained Before Care Begins
No carer starts work without completing all mandatory training required for safe, high-quality home care. Training ensures carers are confident, prepared, and capable from their very first visit.
This protects both the client and the carer.
- Safeguarding adults and duty of care
- Health & safety and infection control
- Moving & handling best practices
- Person-centred care and dignity standards
Why This Matters to You
When you choose Integra Home Care, you’re choosing a provider that prioritises safety, trust, and professionalism at every level.
Our thorough recruitment and DBS process means you can feel confident opening your door. Knowing your loved one is in safe, caring hands.
Home Care Based On Personal Experience
The values behind Integra Home Care are shaped by personal family experience. Supporting a loved one with long-term health challenges showed how demanding home care can be, both physically and emotionally. Changing needs, regular appointments, and periods of uncertainty became part of everyday life.
As those needs increased, it became clear that managing everything alone was not sustainable. During difficult periods, even simple daily tasks became hard, and staying at home was often the only option. This highlighted how important reliable, compassionate support at home truly is.
Trying to arrange care revealed how difficult the process can be. Getting in touch with the right people, explaining individual needs, and finding carers who genuinely listened was often frustrating. That experience directly shaped how Integra Home Care was created, with a focus on clear communication, personalised support, and care that fits naturally into everyday life.
Meet The Team
Fahima Khatun
Project Manager
A small river named Duden flows by their place and supplies it with the necessary
Elizabeth Sofia
WordPress Dev.
specializes in creating responsive and user-friendly websites. He focuses on
Charlie Cooper
Team Leader.
Sarah ensures smooth project execution, coordinates with clients, and keeps the team
Lucy Evelyn
Team Member
Maria is passionate about creating engaging visuals, brand identities, and creative
Award-winning service you can trust
Helping communities
We’re proud to play an active role within the local community. Beyond supporting our clients, we work closely with local colleges and universities to help train and develop future care professionals. By offering ongoing training and development opportunities, we invest in building a skilled, confident local workforce that understands the needs of the community it serves.
Transparency and trust guide how we work every day. We are open about who we are, how we operate, and the decisions we make. Our company details, privacy policy, and contact information are always easy to find, and our team is available whenever advice or guidance is needed.
At Integra Home Care, we’re not just providing support at home. We’re strengthening our community and moving forward together.
Why a Fully Managed Home Care Provider Matters
When arranging care at home, it’s important to understand the difference between an introduction service and a fully managed care provider. While both can place a carer, the level of support, responsibility, and reassurance for families is very different.
An introduction service simply connects you with a carer and then steps away. From that point on, families are responsible for managing schedules, payments, holiday cover, and any unexpected changes. The carer is often self-employed, and training standards can vary, leaving families to handle issues that arise on their own.
At Integra Home Care, we take full responsibility for every aspect of care. We recruit, train, and support our care professionals, manage rotas, and ensure continuity if cover is ever needed. Care is monitored, reviewed, and adjusted as needs change, so families are never left to manage care alone. This fully managed approach offers consistency, accountability, and peace of mind, knowing support is always in place.
FAQ
Frequently Ask Questions
We understand that every person’s home care needs are different. Whether it’s help with daily routines, personal care, or simply companionship, we can provide support that fits. We also have experience in specialist areas like dementia care and palliative care. For those who need extra support, we offer overnight or live-in care. Every care plan is personalised to suit the individual and their family, ensuring the right level of care at the right time.
Yes, we are fully registered and regulated by the Care Quality Commission (CQC). This means our service is regularly inspected and meets strict standards. You can trust that the care we provide is not only safe but also compassionate and high quality. It’s something we take very seriously.
Usually, we can arrange care within just a few days. If it’s urgent, we can move even faster. We’ll visit for a free assessment, discuss your needs, and create a personalised care plan to get everything in place as quickly as possible.
We take great care in selecting our carers. It’s not just about skills and experience. Kindness is what really matters. Every carer completes thorough training covering personal care, safeguarding, first aid, and specialist support like dementia care. Their learning doesn’t stop there. We continue to provide ongoing training with a focus on holistic wellbeing, including nutrition, exercise, and overall health. It’s all part of our commitment to delivering the best care possible.
Yes! Whenever possible, we like to match you with a small, consistent team of carers. This helps build trust and familiarity, making the care experience more personal and comforting for both you and your family. Continuity is key to feeling safe and supported at home.
Our care is billed by the hour, and we keep pricing simple and transparent. Costs can vary depending on the type of support you need, but there are no hidden fees. After your free assessment, we provide a clear written breakdown so you have everything you need to make decisions with confidence.
Yes! Our team is trained and experienced in supporting people with dementia, Parkinson’s, stroke recovery, arthritis, and other long-term conditions. We don’t just provide daily care we focus on maintaining dignity, encouraging mobility, and improving overall quality of life.
You’ll always have support when you need it. If your carer is ever unavailable, we’ll provide a fully trained replacement who is already familiar with your care plan. This ensures your routine continues smoothly without any interruptions.
Yes! We know care needs can change over time, which is why we regularly review every care plan with you and your family. Whether you need more hours, less support, or a different type of care, we can adjust quickly to make sure your needs are always met.
Yes, we offer both options! Our live-in carers can stay with you full-time, providing support whenever it’s needed. We also offer overnight carers who give extra reassurance, helping you feel safe and supported through the night.